Privacy & Cookie Policy

 

This Privacy & Cookie Policy explains the data processing practices employed by toolstream.com. These are designed to protect website users and safeguard their personal information while using the toolstream.com website. By visiting toolstream.com, website users are accepting and consenting to the practices described in this Cookie & Privacy Policy.

Toolstream Ltd is committed to ensuring that the privacy of all its website users and visitors is protected. Personal information provided by users of the toolstream.com website will be used in accordance with this Privacy & Cookie Policy.

Any personal information provided to and collected by toolstream.com is controlled by the data processor: Toolstream Ltd at Boundary Way, Lufton Trading Estate, Yeovil, Somerset, BA22 8HZ.

 

Data collected

Information collected by toolstream.com is used to handle orders, deliver products and services, process payments, communicate with customers about orders, products, services and promotional offers, update Toolstream Ltd data and maintain customer accounts.

 

Examples of the types of information collected by toolstream.com:

 

Information Provided by Website Users

Toolstream receives and stores information entered by website users or transmitted in any other format. The information provided is used for such purposes as responding to customer requests, communicating with customers and improving the toolstream.com website.

 

Automatic Information

Toolstream receives and stores certain types of information when website users access the toolstream.com website. ‘Cookies’ are used to obtain this information via internet browsers. This information does not relate to the website user as an individual.

 

Security

Toolstream is committed to ensuring that website user information is secure and protected. Appropriate physical, electronic and managerial procedures are in place to safeguard information and data collected on the toolstream.com website.

 

How we use Cookies

A cookie is a small file that is transferred to the website user’s computer via an internet browser when a website is accessed. The use of cookies enables toolstream.com to provide features such as storage of items in the user’s Shopping Basket between website visits, and to monitor how the website is used.

 

Managing Cookies

The Help menu on the menu bar of most internet browsers explains how to set up notifications when a new cookie has been received, how to reject and block new cookies, and how to disable cookies.

 

Further information about controlling cookies using different internet browsers is available below:

 

http://support.microsoft.com/kb/278835 (this page links to further information for different versions of Internet Explorer)

Internet Explorer Mobile http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx.

Chrome

http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647

Safari

http://support.apple.com/kb/PH5042

http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

Safari Mobile

http://support.apple.com/kb/HT1677

 

Firefox

http://support.mozilla.org/en-US/questions/new/desktop/cookies

Blackberries http://docs.blackberry.com/en/smartphone_users/?userType=1

Android http://support.google.com/android/bin/answer.py?hl=en&answer=1722193

Opera http://www.opera.com/browser/tutorials/security/privacy/

 

Cookies allow website users to take advantage of the full range of features on the toolstream.com website.

Blocking or rejecting cookies prevents website users from:

  • logging in to toolstream.com

  • adding items to the website shopping basket

  • proceeding to checkout

  • using any other service that requires logging in

 

If cookies are enabled when using a shared computer, users of toolstream.com should make sure they sign off by clicking on the ‘Log Out’ button located at the top right-hand corner of the website.

 

Traffic Monitoring

Toolstream uses Google Analytics to monitor website traffic to and from toolstream.com. Google Analytics does not access website users’ personal information.

 

Links to Other Websites

Links to other websites may be visible at toolstream.com. Toolstream has no control over information or activities on websites that are external to toolstream.com, and cannot be held responsible for the protection and privacy of any information provided whilst visiting external websites. Such websites are not governed by this Privacy & Cookie Policy. Website users should exercise caution and read the privacy policy applicable to the relevant external website.

 

Do we share the information we receive?

Toolstream Ltd will not sell, distribute or lease website users’ personal information to third parties unless users have given permission or unless Toolstream Ltd is required by law to do so. Toolstream Ltd may use users’ personal details to send promotional information about third parties if users give permission.

 

Data Protection Act

The information that users provide to toolstream.com will be used for credit and security checks and for managing accounts.



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